Human-first systems for customer-centric service providers
Your business thrives because of the way you serve your clients. But behind the scenes, things feel messy, manual, overwhelming, and ready for change.
Maybe this sounds familiar…
You’ve outgrown the scrappy systems that got you here, but don’t know what comes next
You’re delegating tasks to team members but somehow you find yourself slowly adding that work back onto your plate the minute something “goes wrong”
Your client experience feels inconsistent and too dependent on you when you know it should feel seamless, especially as you grow
Your current solution for growth is figuring out how to clone yourself to take on more work
You’re concerned that by automating or delegating too much, you’ll lose human connection (and therefore, clients)
You’re ready to scale, but worry that doing so will mean losing the personal touch your business is known for
And in today’s online space where AI and automation are everywhere, it can feel like the only way forward is to make your business less human. No wonder you’ve hesitated.
Here’s the truth: systems aren’t about replacing people or manual work with automations. When built with intention, they create flow, structure, and efficiency, all while deepening the human connection at every step of your client journey.
Hi! I’m Kate, your ops alchemist
I blend strategy and intuition to create systems that feel simple, human, and supportive—solving the inefficiencies in your business that are costing you time, money, and peace of mind.
With over 10 years of experience in operations, project management, and process improvement, I’ve worked with over 30 companies and built hundreds of systems and workflows across a range of industries to streamline how businesses serve and scale.
My background in Industrial & Systems Engineering, paired with my Project Manager and Online Business Manager certifications, means I bring the technical rigor to back up my approach.
But my clients don’t just hire me for my credentials or experience. They hire me because I make the complicated feel simple, the overwhelming feel doable, and their big ideas feel possible.
Whether I’m auditing your operating systems, mapping out your client journey, setting up your project management tool, or supporting your team on retainer, my goal is always the same: to bring ease, clarity, and peace of mind to your business—without losing the heart of what makes it yours.
I’ve had clients tell me, ‘I wish I started working with you sooner.’ That’s because the right systems don’t just save you time, they restore your focus, confidence, and peace of mind.
Let’s overhaul your ops
The Ops Alchemist Audit
This audit is the foundation of our work together and the entry point for creating human-first systems that help you scale without losing the personal touch your business is known for.
You’ll walk away with a business that feels lighter, clearer, and easier to run.
Project Management Tool Setup & Customization
Get the right system in place and make sure it actually works. I help you choose a project management platform, set it up to reflect how you run your business, and train your team to use it effectively.
Retainer & Team Management
Ongoing support to keep your projects and team moving. If you need consistent support behind the scenes, I can serve as your fractional Operations Manager on retainer, leading team check-ins, managing weekly priorities, and keeping deliverables on track across your business.
Before meeting Kate my business had grown to the point of overwhelm and was too much for me to handle on my own. My systems no longer worked for where I was at. I was spending so much time on admin that I wasn't doing what I love the most - coaching, writing, and teaching. Kate stepped in with ideas she was immediately able to put into action. Whereas before I was creating long-term goals that got sidelined as I tried to carry it all alone, with Kate's support I've been able to plan strategically and scale my business, knowing that we'll be able to follow through on the plans, stay on task and have every step implemented. Kate is super reliable, knowledgeable, organized and responsive. She also takes initiative and I highly value her expertise and experience to help guide and shape the future of my business. Hiring Kate has been my very best investment this year!
-Courtney
What my clients are saying
Before working with Kate, I was doing everything and not able to focus on what I do best. Since working with her, I’ve freed up mental space, I’m more organization, and I have more time to focus on my zone of genius activities. Kate brings practical, real-world experience to her work as an online business manager for coaches and is a true pleasure to work with. I appreciate the impact she's made on helping me grow my business in a short period of time.
-Christine
Kate helped me build a strong foundation for my business to ensure all the parts are connected for a well oiled machine. She is responsive, timely, thorough, trusted and fun to work with. I can always count on getting a high level deliverable from Kate.
-Laurie
Why work with me?
✓ Save 10+ hours per week with strategic systems and impactful delegation
✓ Build systems that adapt as your business grows. No more “set it and forget it”
✓ Create a client experience that feels personal and seamless, not automated and disconnected
✓ Finally feel the relief of having structure and follow-through for your big ideas